JHE & Partners are delighted to be working with one of our brilliant manufacturing clients who are looking for a customer service administrator on a temp-to-perm basis. It is therefore imperative you are immediately available or on reduced notice. Working in a small team of 4 and reporting into the customer service manager this is a lovely role for someone looking for an interesting and busy role in a thriving business.
The chosen candidate will be responsible for their own customer base, ranging in duties from pre-sales support to order processing and after sales support. Candidates with excellent communication skills looking for autonomy in a role would be great for this.
Duties include:
- Post-Sales Support - assigned a customer database for post-sales support and be responsible for the logging of any cases raised against the customer’s order organising replacement, damaged or missing parts etc. These will be logged on a CRM / Workbook system for reporting and logging purposes.
- Complete Web Orders daily via a Magento system ready for uploading onto our internal system for processing.
- Checking of uploaded web orders prior to emailing order confirmations. Check for product compatibility / Pay on Invoice orders / Sales rep allocation and generally for completeness and accuracy.
- General phone enquiries – product info. advice and complaints / concerns.
- Responding to emails from the main inbox within a targeted timescale
- Checking and inputting of orders from trade customers including setting up new accounts (B2C)
- Raising pro forma invoices / chasing payment of these if not paid inside a certain timeframe.
- Liaising with the installation service teams as customer support (both on site and across the UK)
Candidate specification:
- Experience within a customer service-based role.
- Trustworthy & professional
- Excellent oral and written communication skills
- Good attention to detail
- Confident working with Microsoft Office including Excel.
- Confident telephone manner
- Ability to work as a team member as well as on own initiative
- Ability to prioritize daily tasks in order of importance
This is a brilliant opportunity for someone to apply their skills and develop and progress within a growing and successful manufacturing company. Salary on offer will pay in the region of £25,000, 25 days holiday + BH, 37.5 hours per week with an earlier finish on a Friday.
Please apply without delay to avoid disappointment.